Terms of service

Last updated 4 November 2026.

What we provide

ScrapeField is an API that returns structured data from Google Maps, LinkedIn, Instagram, TikTok and X. You call an endpoint, we return JSON, and we charge the credits published on the pricing page.

We are not affiliated with, endorsed by, or connected to Google, LinkedIn, Meta, ByteDance or X Corp. Their names and marks appear on this site only to say which platform an endpoint reads.

What we charge

• The credit cost of every endpoint is published, and it is the cost we charge.
• A response served from cache costs the same as one we fetch. You are charged for the answer, not for how we produced it.
• A call that fails through no fault of yours costs nothing, and the refund appears in your usage ledger automatically.
• Credits do not expire. There is no plan and no billing period for them to expire at the end of.
• Automatic top-ups are off unless you turn them on. If you do, each time your balance falls below $10 of credits, we buy the pack you chose, at its published price, with the payment method you saved. At most three in 24 hours. Each one sends you a receipt. You can turn it off on the billing page at any time, and it stops at once. If a payment is refused, it turns off and we tell you.
• We may change prices, and we will tell you at least 30 days before a change takes effect. A new price applies to credits you already hold only once that notice has run.

What we do not promise

The platforms we read from change without telling anyone. We do not promise that a given page, field or account will be available, and we do not promise completeness. What we do promise is that we will say so on our status page, and that you will not pay for calls we cannot serve.

Except where the law does not allow it, the service is provided as it is, and our total liability to you in any twelve-month period is limited to what you paid us in that period. We are not liable for lost profits or indirect losses.

What you are responsible for

• Having a lawful basis for the personal data you ask us for, and for what you do with it afterwards.
• Your own compliance with the terms of any platform you have a relationship with.
• Keeping your API keys secret. A call made with your key is your call.
• Staying inside the acceptable use policy.

Suspension

We can suspend an account that is breaking the acceptable use policy. Its keys stop working at once, and we email you why within minutes. We refund unused credits on a suspension that turns out to be our mistake. We also suspend an account while a payment for it is disputed with your bank, and resume it when the dispute closes in our favour.

Ending it

There is no plan and no minimum term, and nothing that renews, except an automatic top-up if you turn one on: it ends when you turn it off or close the account. You can stop using the API whenever you like, and close your account from the dashboard’s settings; closing it revokes every key at once. Unused credits are not refunded when you close it.

Changes to these terms

If we change something that matters, we will email you and date the change here. Continuing to use the API after that is acceptance.

Contact

support@scrapefield.com. A person reads it.