Talk to a person
Questions about the API, pricing above the largest pack, or something that broke. One address, read by a person.
Or write to support@scrapefield.com directly.
What to expect back
| If | Send | You get |
|---|---|---|
| Something is broken | Send the request_id and the error | A charged call or a failure on our side is in our records by its id; a call refused at the door is not, and its error says why |
| A field is wrong or missing | Send the request_id and what you expected | We check it against the platform, and tell you if it is unfixable |
| Pricing above the largest pack | Tell us your monthly volume by endpoint | A real quote, against your traffic rather than a tier |
| A DPA, security review or procurement form | Send the document | We will tell you honestly what we can and cannot sign |
| You are in the data and want it gone | Send the profile or page URL | Removed and suppressed, and confirmed to you when it is done |
| A surface we do not cover | Tell us which, and what you would pay | We log it. Demand decides the next surface, not ambition |
- Support, sales and privacy
- support@scrapefield.com
Before you email about an error
Every error carries a request_id and a code. The error reference says what each code means and what to do about it, and it is faster than we are. If the answer is there, we would rather you got unblocked in thirty seconds than waited for us.
These are commitments, not aspirations
They are what we can keep at our current size. When that stops being true we will change this page rather than quietly start missing them.